tk999v's Privacy Policy —
Your Information Is Completely Secure

Section 01

Introduction and Scope of Application

tk999v ("we", "us", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy ("policy") sets out our commitment regarding how we manage your personal information in connection with the services provided on our website tk999v.lat.

This policy applies to all activities including visiting our website, registering an account, playing games, conducting financial transactions, or contacting our customer support team. By using our services, you confirm that you have read and agreed to the terms of this policy.

This policy is an integral part of our Terms and Conditions. In the event of any conflict, the provisions of the privacy policy will take precedence.

Section 02

What Types of Information We Collect

tk999v may collect the following types of information from you:

a) Identity and Contact Information:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — minimum age of 21 is mandatory)
• Mobile number
• Current address

b) Financial Information:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts

c) Technical Information:

• IP address and device information
• Browser type and version
• Operating system information
• Cookie and session data
• Website usage patterns and duration

d) Gaming Activity Information:

• Game play history and results
• Bet amounts and frequency
• Bonus and promotion usage details
• Account transaction logs

Section 03

Purpose of Data Collection

tk999v uses your information only for specific, legitimate, and transparent purposes. We collect and process your information for the following reasons:

1. Account Management: To create, verify, and manage your gaming account.
2. Identity Verification (KYC): To confirm age and identity, which is essential for responsible gaming and fraud prevention.
3. Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
4. Customer Support: To assist you through our 24/7 live chat service.
5. Fraud Prevention: To detect and prevent unauthorised transactions, money laundering, and fraudulent activity.
6. Service Improvement: To enhance the user experience and add new features.
7. Legal Compliance: To comply with applicable laws and regulations.
8. Bonus and Promotion Management: To determine eligibility for and award the welcome bonus and other offers.

Section 04

Legal Basis for Data Processing

tk999v relies on one or more of the following legal bases when processing your information:

• Contract Performance: To provide our services and fulfil our agreement with you.
• Legitimate Interests: For fraud prevention, ensuring security, and improving the platform.
• Legal Obligation: To comply with applicable financial regulations and anti-money laundering rules.
• Consent: In cases where you have specifically given consent to the processing of your information.

Section 05

Technical Measures for Data Security

tk999v has adopted industry-standard technical and organisational measures to keep your personal information secure:

• SSL Encryption: Our website is fully protected by SSL/TLS encryption, which keeps all data transmitted between your browser and our servers completely private.
• Data Encryption: Sensitive information (such as passwords and financial details) is stored using strong encryption algorithms.
• Access Control: Only authorised staff can access your information, and only the information necessary for carrying out their responsibilities.
• Regular Security Reviews: Our systems are tested through regular security audits.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and intrusion detection systems.

However, no transmission of information over the internet is entirely impenetrable. We are committed to protecting your information to the highest degree, but please remain aware of the inherent risks of digital communication.

Section 06

Sharing Information with Third Parties

tk999v does not sell your personal information or share it with third parties unnecessarily. However, we may need to share information in the following circumstances:

1. Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
2. Game Providers: Game suppliers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi receive some limited information to maintain the gaming environment.
3. Identity Verification Services: With authorised verification organisations for the KYC (Know Your Customer) process.
4. Legal Authorities: To meet applicable legal obligations, court orders, or government investigations.
5. Security and Fraud Prevention: To prevent money laundering or other illegal activity.

All our third-party partners operate under strict confidentiality agreements and may use information only for the stated purpose.

Section 07

Cookies and Tracking Technologies

The tk999v website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help our website recognise you.

We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To collect website usage statistics, which helps improve the service.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the website.

Section 08

Data Retention Period

tk999v retains your information for specific periods based on necessity:

• Active Account Information: Retained for the entire duration that the account remains active.
• Financial Transaction Records: Retained for a minimum of five (5) years in accordance with legal obligations.
• Closed Account Information: Retained after account closure for as long as necessary to meet legal obligations.
• Gaming Activity Logs: For responsible gaming monitoring and dispute resolution.
• Communication Records: Records of discussions with our support team are retained for a limited period.

After the retention period ends, information is securely deleted or permanently anonymised.

Section 09

Your Rights Regarding Your Information

As a user of the tk999v platform, you have the following rights:

1. Right to Access: You have the right to know what information we collect about you. Upon written request, we will provide you with this information.
2. Right to Rectification: If there is any error in your information, you may request that we correct it.
3. Right to Erasure: In certain circumstances you may request deletion of your information, however information required to meet legal obligations may be retained.
4. Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
5. Right to Withdraw Consent: If you have provided information on the basis of consent, you may withdraw that consent at any time. However, processing carried out before withdrawal will remain valid.
6. Right to Lodge a Complaint: If you are dissatisfied with how your information is managed, please contact us.

To exercise these rights, contact our 24/7 live chat or email us at: [email protected]

Section 10

Your Responsibility for Account Security

You also need to take certain precautions to maintain the security of your account:

• Do not share your login details (username and password) with anyone.
• Use a strong and unique password and change it regularly.
• Log out of your account after logging in from a public or shared device.
• If you suspect unauthorised access, notify us immediately.
• Be cautious of phishing emails or suspicious links — tk999v will never ask for your password by email.

Section 11

Privacy Protection for Minors

tk999v strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors. Age verification is mandatory during our registration process.

If we become aware that a minor has created an account on our platform, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please let us know via live chat or at [email protected].

Article 12

Changes and Updates to the Privacy Policy

tk999v reserves the right to update this privacy policy from time to time. This may occur due to changes in services, the addition of new technologies, or changes in legal requirements.

For any significant changes, we will:

• Display the updated date on the website.
• May send a notice to your registered email.
• May notify you about the new policy at the time of login.

Continuing to use the website after changes have been made means you have accepted the updated policy. It is therefore recommended that you visit this page regularly.

Article 13

Third-Party Websites and Links

Our platform may have connections to third-party payment gateways or game provider services. These third parties have their own privacy policies that apply to them.

tk999v is not responsible for the privacy practices of third parties. When you use third-party services, please read their respective privacy policies.

Article 14

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 direct support available in Bengali
• Email: [email protected]

We will try to respond to your request as quickly as possible. For important matters, contacting us by email keeps a detailed written record.

To learn more, visit our FAQ page and About Us page.